We know that partnering with a spa consultant is a significant step. Whether you’re considering a one-time audit or long-term strategic support, our goal is to make every part of the journey seamless, transparent, and tailored to you.
If you don’t see your question below, feel free to contact us directly.
We work with a variety of spa models, including day spas, hotel and resort spas, medispa hybrids, and wellness boutiques. While our methodology is rooted in five-star hospitality, our services are customized to meet the needs and realities of your specific business model and clientele.
Meraki Wellness is based in Vancouver, British Columbia. We offer in-person services throughout the Lower Mainland and Vancouver Island, and we travel across Canada by request. Virtual consulting is available for clients outside these areas, including international spas.
Yes. Virtual audits, leadership coaching, and training sessions can be conducted via video conferencing. Many clients opt for a hybrid model: a virtual audit followed by remote team training and SOP development. We're flexible and will adapt to what works best for your spa.
Each audit includes a discreet and thorough review of the guest journey—often performed undercover—evaluating both the tangible (service flow, cleanliness, product presentation) and intangible (tone, timing, team dynamics). You’ll receive:
Absolutely. We believe guest experience is a team sport, and excellence requires alignment at every touchpoint. Training and consulting can be extended to include:
We offer both à la carte services and comprehensive consulting packages. You may start with a standalone audit or training session and later upgrade to a retainer package as your needs evolve. Everything is customized—you’re never locked into a one-size-fits-all model.
Yes. Based on your current structure and service goals, we can create SOPs for everything from phone etiquette and locker room turnover to guest check-in flow, treatment transitions, and retail sales protocol. All documents are delivered professionally branded and ready to implement.
Our training is rooted in luxury standards, emotional intelligence, and operational clarity. We don’t just lecture—we coach, shadow, and role-play to create real behavioral change. Sessions are tailored to your spa’s brand voice and guest demographic, ensuring that every lesson feels relevant and resonant.
Both. While we collaborate closely with spa owners and managers to align on goals, we also engage with team members one-on-one and in small groups to provide hands-on, approachable coaching that motivates—not intimidates.
We approach all training with empathy, curiosity, and a focus on “why” before “how.” Change is introduced with context, support, and encouragement—not criticism. Often, teams become more open when they see that improvements help make their jobs easier and guest interactions more rewarding.
Because every spa’s needs and size are different, we offer custom quotes after your initial consultation. We are transparent about costs, and all pricing will be outlined clearly in your proposal—whether for a one-time engagement or an ongoing retainer.
All payments are accepted via e-transfer or electronic invoice (credit card). Invoicing occurs upon agreement and prior to the delivery of service, unless otherwise arranged in a monthly retainer format.
Yes. For larger consulting packages or multi-month retainers, we are happy to offer split payments or phased billing that aligns with your budgeting cycle.
Many clients report immediate improvements in team morale, guest feedback, and operational clarity within the first few weeks. Long-term outcomes such as higher retention, improved revenue, and five-star readiness typically develop within 2–3 months of sustained implementation.
Yes. We incorporate client retention tracking, booking consistency analysis, and training effectiveness indicators as part of our ongoing consulting and post-audit follow-ups. You’ll receive tangible performance reports that can be shared with leadership or stakeholders.
If your question wasn’t answered here—or if you simply want to talk through your spa’s current needs—reach out directly through our Contact Page or Book a Consultation, and we’ll guide you from there.
Meraki Wellness
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