Guest Experience Audit
Reveal. Refine. Reimagine.
Our most requested service, the Guest Experience Audit is a full-spectrum review of your spa’s service flow, culture, and delivery standards. Conducted discreetly and with empathy, this audit offers a true snapshot of your current guest journey—from the first touchpoint to the final farewell.
Whether you’re seeking luxury alignment, retention improvement, or operational clarity, this audit will shine a light on both strengths and blind spots.
What’s Included:
- Full walkthrough and guest journey observation
- Verbal and written communication audit
- Front and back-of-house efficiency review
- Treatment quality spot-checks (when applicable)
- A detailed Audit Report with actionable findings
- 1-on-1 debrief with spa leadership
Perfect For:
Spas preparing for a relaunch, experiencing stagnation, or aiming to reach luxury service standards.