Staff Training Programs

---

Staff are the heartbeat of your spa—and how they’re trained defines how they show up. Our training programs are custom-designed based on your spa’s current performance and long-term goals. Whether focused on front desk, estheticians, massage therapists, or management, each session is a blend of luxury standard instruction and real-world coaching.

We don’t just teach technique—we shape culture.

Training Types:

• On-site Shadow Coaching
   
• Luxury Language & Service Flow
   
• Upselling & Retail Integration
   
• Handling Guest Complaints Gracefully
   
• Reception & Reservation Etiquette
   
• 5-Star Expectations & Brand Alignment
   

Delivery Format:
Available in half-day, full-day, or multi-week formats. Includes a post-training progress check-in.

Perfect For:
Teams that need revitalization, new hires, spas struggling with inconsistency, or those preparing for inspection or rating assessments.